Terms & Conditions

All goods remain property of KiKi's House Handmade Soaps until payment is received.  We accept payment via Square online and all orders must be paid for in full before dispatch. Unfortunately, we do not accept payment by cheque. 

Under the statute laws for Consumer Protection and the Distance Selling Regulations 2000 (which may be amended from time to time, you have the right to cancel the contract to purchase your goods at any time up to 7 working days after delivery. You may cancel your order by contacting us using the Contact Us option. To qualify for a refund, the goods must be returned to us in an unused and resalable condition. You are responsible for the cancelled goods and the postage costs of the goods until we receive them. We will refund the cost of the cancelled goods only when they are received by us. This will be done as soon as practicable but in any event within 30 days of receipt of the cancelled goods. 

 We aim to deliver your order within 5  working days; however during peak times i.e. December it may be wise to inquire about delivery date at the time of placing your order. If you require a Premier delivery service, please ask for a quote before placing any orders. 

All of our products are made by hand in Ipswich, Suffolk U.K. The pictures used to display our products are taken at the time of them being made and you may find that some products are slightly different in appearance, but the quality of the products is always of the highest standard.